In case you were wondering. I passed. Then I passed out. My mock calls for Carnival were today and they were supposed to take an hour and a half. We were to do 10 scenarios and the teacher said that we would probably get through only 7 of them. I was finished in just under an hour with all ten. This had me feeling pretty good about myself. From that point, I was sent to answer live calls.(ie get paid). Here I was feeling so great about my newfound skills and WHAM!!! Back to back calls from agents, some who speak great english, some not so great, some wanting this, others wanting that for 3 solid hours.
This picture represents just what happened to me at the end of the work session today. Hopefully, it will not be so bad next week. I am scheduled 4 hours a day M-F. Wish me luck!